SMS Privacy Policy

Therapy Management Solutions

Effective date: October 26, 2026

Therapy Management Solutions ("TMS," "we," or "us") respects your privacy. This policy explains how we handle information associated with our business text messaging program for agency owners and staff.

Information we collect and use

We collect your name, agency affiliation, mobile telephone number, consent records, and messages you exchange with us. We use this information to provide customer support, coordinate services, send meeting reminders, communicate account and client portal updates, and manage messaging preferences.

Patient information

Our text messages do not include patient information or protected health information (PHI). Please do not send patient information or PHI by text.

Information sharing

We do not sell, rent, or share mobile information with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be shared for purposes unrelated to providing our messaging service. We may disclose information to messaging providers, including Nextiva and telecommunications carriers, only as necessary to operate and deliver the service, or as required by law.

Access and retention

We limit access to messaging information to authorized personnel and service providers who need it for these purposes. We retain information as needed to provide services, document consent, honor opt-out requests, and meet applicable legal obligations.

Your choices and contact information

You may stop receiving text messages at any time by replying STOP. Reply HELP for assistance or contact [email protected] or (833) 384-6877. You may also contact us to request access to, correction of, or deletion of your messaging information, subject to applicable recordkeeping requirements.